Frequently Asked Questions
Do you offer your services for weddings & events outside of Saint John?
Yes, we’ve decorated and coordinated weddings and events all around our beautiful province of New Brunswick. If you are looking for our services and are planning a wedding or event outside of the city, it’s important that you reach out to us ASAP as we need to ensure we would have the additional staff to take on a wedding or event a little further from home.
How far in advance should I hire a wedding/event planner?
Because of all the amazing benefits outlined in our wedding and event planning page, we advise that you hire a professional right after you say “Yes.” The average engagement duration is 16 months, so that would be a great time to hire your dream coordinator.
Is an onsite coordinator the same as a day of coordinator?
Many venues provide their own onsite coordinator, however, that person is not your hire and is employed by the venue. An onsite coordinator is there to take care of the venue staff such as the catering & bartending teams. A wedding day of coordinator is able to take on many duties that need to take place outside of the venue, such as floral and cake pick ups & deliveries. The day of coordinator will also be onsite at the venue to be sure that every task on the timeline they have created with you happens as planned.
What happens if my guest count changes after I have secured a booking?
We recommend that you book for your absolute max guest count and not how many you think will come. After you book, you are able to make changes to your invoice up until 15 days prior to your wedding or event. This means that you are guaranteed on the quantity of items you’ve selected in case everyone RSVP’s but can also make those changes if a few people aren’t able to make it and are not charged to rent the items you no longer need.
I’m renting tablecloths - will they be ironed?
If you are renting linens (such as tablecloths, napkins, etc.) for a Customer Pick Up order, please note that these do not come ironed. Please make sure you allow yourself time for prep to iron/steam the fold creases when you are setting up your linens.
If I choose to do a customer pickup order, when can I pick up the items?
NWE guarantees a pick up the business day before your wedding/event and the return must be the following business day. Please note that due to the nature of our business, NWE is not open on Saturdays, Sundays and/or holidays as we are tending to our clients who have booked us for delivery, set up/tear down as well as coordination services.
What type of vehicle do I need for my pickup order?
This all depends on what you are renting from NWE. All items must be picked up and returned in an enclosed vehicle. If you need any guidance on what type of vehicle and/or trailer size needed please email us. Also, note that you must pick up and return everything in one trip. We do not allow for multiple trips unless pre-approved in advance.
Are there any additional fees associated with customer pickup orders?
Yes. There will be a “Warehouse Fee” applied to the order. This fee is to cover the time spent on packing the order, being present while the client is picking up and returning, cleaning the items, as well as restocking those items. The “Warehouse Fee” will vary in price depending on all that you will be renting from us.
Can I rent anything I see from the online rental gallery for a customer pickup order?
There are items within our inventory gallery that are only rentable if NWE is hired for set up and tear down services. You will see a “*” at the beginning of the title of any items that are not eligible for a pick up order. Example: Only those who hire NWE for set up and tear down are eligible to rent our premium linens.
Are all your rental décor items able to be set up outside?
This is a great question and we’ve seen a huge increase in outdoor events. There are a few items that we do not rent for outdoor use for customer pick up orders which you will see in the notes of the item descriptions. Also, all our lighter coloured linens that touch the floor/ground are not available for rent if being used on grass as we do not want any grass stains on our linens.
Do you have set packages/pricing?
We’re unable to provide pricing before meeting with a client, as each quote is fully customized to the couple’s specific needs. Pricing varies based on the items included and the amount of labour required for setup and teardown.
Is there a minimum spend for my venue?
We do have minimum spends that vary depending on the venue. During our peak season (May–October), we have a minimum spend requirement starting at $2,500 to book us for setup and teardown services. This minimum spend may increase for certain venues, especially those outside of the Saint John area.
